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Customer Services

Our industry-leading Customer Services team is focused on building and sustaining lasting relationships. To this end, we seize every opportunity to serve your needs and build your trust through integrity, expertise, consistency and execution. We are committed to providing a lifetime of outstanding support by offering you a full range of services including parts, upgrades, remanufacturing, service, and training.

Services Available


Experienced product support and parts executives from BW Flexible Systems offer you immediate, multilingual assistance. Combining these experts with a streamlined part ordering system and efficient distribution provides you with total customer support.

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BW Flexible Systems offers a large variety of machine upgrades intended to support you in your efforts to keep your operations modern, efficient, and up-to-date.

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Forming Tube Assemblies

BW Flexible Systems offers a wide variety of forming sets to support your operational needs. As your bagging requirements evolve, our product support specialists will help you through the process of specifying the forming set that meets your needs.

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With remanufacturing centers in North America and Europe, BW Flexible Systems offers factory remanufactured equipment at competitive prices, with the same comprehensive factory warranty as new machines.

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BW Flexible Systems has a worldwide network of factory-trained service technicians and support personnel available to meet your needs. Our network ensures that your equipment can provide long-term performance and reliability.

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Our trained instructors work with your team to help build their confidence and increase your productivity. All programs balance classroom and hands-on/machine-side training. Field Training and Workshops are available.

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